Promotions are special offers that we make to new and current customers from time to time. They may provide a discount on merchandise or free shipping on an order. They usually have an expiration date or are one-time use per customer.
Before using any promotion, be sure to check its terms and conditions for specific guidelines and restrictions. Most of our promotions cannot be combined with other offers or discounts.
There are two kinds of promotions:
Coded promotions require you to enter a code as you check out. There are two types of codes:
- Unique codes: Used for promotions offered to current customers via email, or in person. The codes are composed of a combination of letters and numbers (for example, "PWFXYPFGC2DD"). Unique codes are usually found in a designated area of the message or coupon.
- Generic codes: Used for promotions available to new and returning customers, via email, in stores, on our websites, or social channels. Generic codes can be any number of letters or numbers, but often represent the promotion itself (for example, "FREESHIP" or "TAKE30OFF"
- To use one of these codes - Simply enter the given code into the "promo code" box, then hit apply.
- Category promotions don't require the use of a code. These promotions are offered to anyone who shops on our websites for a specific item or category of items (for example, "Women's Hats" or "Trucker Caps") or during a specific period (for example, "Labor Day"). Prices will be as marked, with the discounted price being shown.
Please reach out to our Customer Care team with any questions about promotions, they will be happy to help!
Hours of Customer Care Service:
Monday - Friday : 6am - 6pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time