We utilize our distribution center in Texas, as well as our Retail shops, to fill our domestic online orders. Our "DC" is always the first in line to fill, then our shops. If an item on order is available at our DC, it will ship out from Fort Worth, TX. Any items on order that are not available at our DC will ship from the shop closest to the shipping address noted on the order.
Please do note that this process allows for split shipments, meaning, your order may arrive in separate packages with respective tracking details.
If you have any questions regarding how your online order is being filled, please don't hesitate to reach out to our Customer Care Team.
Hours of Customer Care Service:
Monday - Friday : 6am - 6pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time