*Please note our HOLIDAY RETURN EXTENSION - Purchases made 11.19.2021 - 12.31.2021 are eligible for return/exchange until 1.14.2022
You can return your Goorin Bros. online purchase to our Online Store, or in-person to any of our Goorin Bros retail store locations for an exchange, refund, or store credit. Returns must be accompanied by the original paper or digital receipt, products must be in their original condition, and the return must be made within 14 days of fulfillment.
Exchanges can currently only be made for size/color of the same item. If you're looking for a different item please complete a return and place a new order (you can use the "instant voucher" provided once your return is setup if you don't want to wait).
In-store purchases CANNOT be returned to our online store.
To complete your online return or exchange, please click here: GOORIN BROS EASY RETURNS
- Return your unwanted item(s) as soon as possible using the generated return label.
**You must use the provided USPS label for all online returns (this is your RMA). Any returns sent back to our warehouse without an RMA may not be processed.
- Once an item is received back to our fulfillment center, you will have 5 business days to use your instant voucher if you choose. If you do not use your voucher, your return will be refunded back to the original form of payment after 5 business days from receipt of the items. Once your refund is processed, funds will post in roughly 3-7 business days.
Returning items from multiple orders? - Customers must complete a separate return for each order number for items to be processed.
*Customers are responsible for shipping costs when returning. Return shipping is calculated by USPS and will be deducted from your refund. Exchanges for size/color or damages are free.
*All international sales are final. We currently cannot accept returns on international purchases under any circumstances.
*Underwear and face-masks are final sale.
Hours of Customer Care Service:
Monday - Friday : 6am - 5pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time