Returns
- Online purchases - You may return your Goorin Bros. online purchase to our Online Store, or in-person to any of our Goorin Bros. retail store locations for an exchange, refund, or store credit. Returns must be accompanied by the original paper or digital receipt, products must be in their original condition, and the return must be initiated within 14 days of fulfillment.
- In-store purchases - Products purchased in a Goorin Bros. retail location cannot be returned online. View your store's hours and contact information here.
- International sales - All international sales are final. We currently cannot accept returns on international purchases under any circumstances.
Final sale items
The following items are non-returnable.
- Fresh Friday drops by The Farm
- Underwear
Returning items from multiple orders?
Customers must complete a separate return for each order number and use the corresponding label for items to be processed and refunded.
Exchanges
Exchanges may currently only be made for size/color of the same item. If you're looking for a different item please complete a return and place a new order (you can use the "instant voucher" provided once your return is setup if you don't want to wait).
Exchanges ship as soon as possible! Refunds will be processed 24 hours after an item is received back to our fulfillment center. If you have not used your voucher, it will be disabled and your return will be refunded back to the original form of payment. Once your refund is processed, funds will post in roughly 3 - 7 business days.
Ready to return/exchange?
To complete your online return or exchange, please click here: GOORIN BROS EASY RETURNS
- Return your unwanted item(s) as soon as possible using the generated return label.
- NO PRINTER? Use the QR code provided as part of your return and drop your package off at any FedEx drop location.
- You must use the provided FedEx label or QR code for all online returns (this is your RMA). Any returns sent back to our warehouse without an RMA may not be processed.
For futher assistance email support@goorin.com or submit a request here. Customer Service hours:
- Monday - Friday: 6am - 5pm PT
- Saturday, Sunday: 8am - 3pm PT