How to exchange or return your online purchase

You can return your Goorin Bros. online purchase to our online store, or in-person to any of our Goorin retail store locations for exchange, refund, or store credit. Returns must be accompanied by the original paper or digital receipt, products must be in their original condition, and the return must be made within 60 days of purchase.

To complete your online return or exchange, please click here: GOORIN BROS EASY RETURNS

* Return your unwanted item(s) as soon as you can, using the return label provided. Please remember to include the original packing invoice. You have 30 days to get your items back to us once your return label has been generated.

Once an item is received back to our fulfillment center, you will have 10 business days to use your instant voucher if you choose. If you do not use your voucher, all items will be refunded back to the original form of payment. Once your refund is processed, funds will post in roughly 3-7 business days.

Returning items from multiple orders? - Customers must complete a separate return for each order number to avoid delays and make sure all items are processed correctly.

* Customers are responsible for return shipping costs, and original shipping charges are non-refundable (unless return is due to damaged or defective product)

* Please note - Retail shops are unable to refund purchases back to PayPal, Amazon, and Apple Pay accounts at this time. If your online order was processed through one of these payment methods, please complete your return through our warehouse via mail (details below). If returning in shop, a gift card or store credit will be issued for the original purchase price.

Goorin Bros. online International customers can return orders for a refund only. Customers are responsible for shipping cost, duties, and taxes on all items returned to our distribution center. If an exchange is needed, customers will need to process a return and then place a new order for the item(s) they prefer. Please contact our Customer Care team for details at [e-mail].

* Any customs fees paid at time of delivery are non-refundable

Goorin Bros. online and in-store purchases cannot be returned to any Goorin Bros. authorized 3^rd party retailer, and we cannot accept returns, online or in-store, of items purchased from authorized 3^rd party retailers.

All products determined valid by Goorin Bros. to be defective in manufacturing or materials may be exchanged within 365 days of purchase when accompanied by the original paper or digital receipt. Goorin Bros. guarantee doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents.

Your return for exchange or refund MUST be accompanied by your original paper or digital receipt. We cannot honor returns for refund or exchange without their respective original paper or digital receipt. Additionally, we cannot accept returns for refund or exchange outside of the 60 day from date of purchase window.

Hours of Customer Care Service:

Tel: [phone]

Email: [e-mail]

Monday - Friday : 6am - 6pm

Saturday and Sunday : 8am - 3pm

All times are Pacific Standard Time