How to exchange or return your online purchase

You can return your Goorin Bros. online purchase to our online store, or in-person to any of our Goorin retail store locations for exchange, refund, or store credit. Returns must be accompanied by the original paper or digital receipt, products must be in their original condition, and the return must be made within 30 days of purchase.

In-store purchases CANNOT be returned to our online store.

To complete your online return or exchange, please click here: GOORIN BROS EASY RETURNS

*Return your unwanted item(s) as soon as possible using the return label provided (this is your RMA).

*Any returns sent back to our warehouse without an RMA will be refused and returned to sender.

You have 30 days to get your items back to us once your return label has been generated.

Once an item is received back to our fulfillment center, you will have 10 business days to use your instant voucher if you choose. If you do not use your voucher, all items will be refunded back to the original form of payment. Once your refund is processed, funds will post in roughly 3-7 business days.

Returning items from multiple orders? - Customers must complete a separate return for each order number for all items to be processed correctly.

* Customers are responsible for return shipping costs, and original shipping charges are non-refundable (unless return is due to damaged or defective product)

Goorin Bros. online International customers can return orders for a refund only. Customers are responsible for shipping cost, duties, and taxes on all items returned to our distribution center. If an exchange is needed, customers will need to process a return and then place a new order for the item(s) they prefer. Please contact our Customer Care team for details at [e-mail].

* Any customs fees paid at time of delivery are non-refundable

Goorin Bros. online and in-store purchases cannot be returned to any Goorin Bros. authorized 3^rd party retailer, and we cannot accept returns, online or in-store, of items purchased from authorized 3^rd party retailers.

*All face mask sales are final

Hours of Customer Care Service:

Tel: [phone]

Email: [e-mail]

Monday - Friday : 6am - 6pm

Saturday and Sunday : 8am - 3pm

All times are Pacific Standard Time