Goorin Bros. retail store purchases needing an exchange, refund, or store credit can be returned in person to any Goorin Bros. retail store location. Returns must be accompanied by the original paper or digital receipt, products must be in their original condition, and the return must be made within 60 days of purchase.
In-store purchases cannot be returned to our online store.
Purchases made in-store, can be returned for exchange or refund to any of our Retail locations.
If you do not live near a Goorin retail store location, but need to return your retail store purchase, please reference our STORE CONTACT LIST to find the address, phone number, and hours of your closest store.
You can return your Goorin Bros. online purchase to our online store, or in-person to any of our Goorin retail store locations, for exchange, refund or store credit. Returns must be accompanied by the original paper or digital receipt, products must be in their original condition, and the return must be made within 60 days of purchase.
To complete your online return or exchange, please click here: GOORIN BROS EASY RETURNS
* Customers are responsible for return shipping costs. Any original shipping charges are non-refundable (unless return is due to damaged or defective product)
Goorin Bros. online International customers can return orders for a refund only. Customers are responsible for shipping cost, duties, and taxes on all items returned to our distribution center. If an exchange is needed, customers will need to process a return and then place a new order for the item(s) they prefer. Please contact our Customer Care team for details at firstname.lastname@example.org.
* Any customs fees paid at time of delivery are non-refundable
Goorin Bros. online and in-store purchases cannot be returned to any Goorin Bros. authorized 3rd party retailer, and we cannot accept returns, online or in-store, of items purchased from authorized 3rd party retailers.
All products determined valid by Goorin Bros. to be defective in manufacturing or materials may be exchanged within 365 days of purchase when accompanied by the original paper or digital receipt. Goorin Bros. guarantee doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents.
Your return for exchange or refund MUST be accompanied by your original paper or digital receipt. We cannot honor returns for refund or exchange without their respective original paper or digital receipt. Additionally, we cannot accept returns for refund or exchange outside of the 60 day from date of purchase window.
Gifts being returned without an original paper or digital receipt will be issued a Goorin Bros. Gift Card for the current selling price of the item. Products must be in their original condition.
Please reach out to our Customer Care team with any questions, they will be happy to help!
Hours of Customer Care Service:
Monday - Friday : 6am - 6pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time