All Goorin Bros online orders are covered by shipping insurance via "Route"!
With Route, you're completely covered if your package is damaged, lost, or even stolen after noted received by the carrier.
Filing a claim is nearly instant, and will be handled directly through Route: FILE A CLAIM
WHEN TO FILE:
- Damaged: Within 15 days of when the package was marked delivered
- Lost: Within 30 days from the last tracking update
- Stolen: Within 15 days of when the package was marked delivered
*Any refunds will be processed via PayPal and do not include taxes, shipping, or import/customs fees
*A small fee of $3 is added at checkout to cover this service
If you have any questions along the way, please reach out to our Customer Care team.
Hours of Customer Care Service:
Monday - Friday : 6am - 6pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time