COVID-19 Extension Policy
All items purchased between 2/16/2020 and 2/29/2020 are granted additional return period ending on 6/30/2020. All items purchased between 3/1/2020 and 3/15/2020 are granted additional return period ending on 7/15/2020. Returns must be accompanied by the original paper or digital receipt; products must be in their original condition.
*All face masks sales FINAL
Online orders from The Farm can be returned within 30 days of purchase. All items must be in original condition and accompanied by the original invoice or packing slip.
* Custom items and masks are non-refundable, however all items are backed by our standard factory warranty for materials, fit, and craftsmanship.
* Items purchased from The Farm must be returned online, and cannot be returned to a Goorin Bros. shop.
To complete your online return please click here: THE FARM - RETURNS
*Return your unwanted item(s) as soon as you can, using the return label provided.
*Any returns sent back to our warehouse without an RMA will be refused and returned to sender.
You have 30 days to get your items back to us once your return label has been generated.
Once an item is received back to our fulfillment center, you will have 10 business days to use your instant voucher if you choose. If you do not use your voucher, all items will be refunded back to the original form of payment. Once your refund is processed, funds will post in roughly 3-7 business days.
Returning items from multiple orders? - Customers must complete a separate return for each order number to avoid delays and make sure all items are processed correctly.
* Customers are responsible for return shipping costs, and original shipping charges are non-refundable (unless return is due to damaged or defective product).
International customers can return orders for a refund only. Customers are responsible for shipping cost, duties, and taxes on all items returned to our distribution center. Please contact our Customer Care team for details at firstname.lastname@example.org.
* Any customs fees paid at time of delivery are non-refundable
Goorin Bros. and The Farm online and in-store purchases cannot be returned to any Goorin Bros. authorized 3rd party retailer, and we cannot accept returns, online or in-store, of items purchased from authorized 3rd party retailers.
All products determined valid by Goorin Bros. to be defective in manufacturing or materials may be exchanged within 365 days of purchase when accompanied by the original paper or digital receipt. Goorin Bros. guarantee doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents.
Your return for exchange or refund MUST be accompanied by your original paper or digital receipt. We cannot honor returns for refund or exchange without their respective original paper or digital receipt. Additionally, we cannot accept returns for refund or exchange outside of the 30 day from date of purchase window.
Hours of Customer Care Service:
Monday - Friday : 6am - 6pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time