In the event your package is damaged, not received, or appears to be lost in transit. Please contact customer support as soon as possible: email@example.com Our team will be happy to help.
Claims must be received via email with regards to the following time-frames:
- Package not received, but noted as delivered by the carrier - 5 days from date of delivery noted on tracking.
- Package received damaged - 5 days from date of delivery noted on tracking.
- Package lost in transit - Within 15 days of last tracking update.
If a claim is not received via email within the allotted time-frame, your claim may be denied and Goorin Bros will not be held responsible.
Hours of Customer Care Service:
Monday - Friday : 6am - 6pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time