In the event your item is received damaged or defective in any way please reach out to us as soon as possible.
Typically, you can just exchange for a replacement and we'll get that new item shipped as soon as possible (before the damaged item is even received back).
Your replacement exchange can be setup online here: https://easyrma.goorin.com/
In the event that a replacement is not available, or you'd rather a return for refund, please note that we do require pictures of any damage to determine next steps. Please reach out to our support team via email as soon as possible and we'll be happy to help.
For futher assistance email firstname.lastname@example.org or submit a request here. Customer Service hours:
- Monday - Friday: 6am - 5pm PT
- Saturday, Sunday: 8am - 3pm PT