All orders ship free via FedEx Ground!
If you choose, we also offer FedEx 2Day delivery for an added cost. This additional charge is calculated directly from FedEx and will vary based on delivery location, weight, and box size. *Please note - Estimated 2 day delivery refers to transit time once your package begins to travel with the carrier.
- Orders placed with FedEx 2Day delivery will be processed the following business day (M-F).
- FedEx 2Day delivery excludes weekends. Packages will be delivered M-F.
- Additional shipping charges for FedEx 2Day delivery are non-refundable. This includes, but is not limited to, late arrival due to transit delays which are out of Goorin Bros control. This is due to FedEx currently suspending their delivery guarantee on all expedited shipping options.
Delivery of your order may be delayed due to increased volume and current carrier staffing shortages. These delays could impact your final delivery date and unfortunately are out of our control. Your Goorin Bros support team is always here to help, but we have no additional info past what is noted on your tracking. Please refer to your FedEx tracking for any and all updates concerning delivery times.
*Please note - We currently are unable to ship to PO/APO addresses
*PUERTO RICO - Orders shipping to Puerto Rico will ship via FedEx Smartpost. Please note that we have been seeing increased delays with these shipments as they get held at the FedEx hub (typically in GA) awaiting a full container before continuing to their final destination. Packages have been arriving but you may not see an update on your tracking for several weeks. We ask that you please be patient.
Hours of Customer Care Service:
Monday - Friday : 6am - 5pm
Saturday and Sunday : 8am - 3pm
All times are Pacific Standard Time