Delivery of your order may be delayed due to increased volume and current carrier staffing shortages. These delays could impact your final delivery date and unfortunately are out of our control. Your Goorin Bros. support team is always here to help, but we have no additional info past what is noted by the carrier tracking. Please refer to your tracking for any and all updates concerning delivery times.
Please double check your shipping info. Especially if it's been auto-filled. We are unable to update your address once an order is accepted and are not responsible for mis-delivered packages due to customer error.
Shipping Options
- DHL/FedEx Ground - By default all orders ship free via DHL or FedEx Ground (dependent on package weight). Final delivery of DHL shipments will be handled by USPS.
- FedEx 2Day - Offered where available for an added cost. Cost is calculated directly from FedEx and will vary based on delivery location, weight, and box size.
- Please allow an extra day after processing. Estimated 2 day delivery refers to transit time once your package begins to travel with the carrier.
- Orders placed with FedEx 2Day delivery will be processed the following business day (M-F).
- FedEx 2Day delivery excludes weekends. Packages will be delivered M-F.
- Additional shipping charges for FedEx 2Day delivery are non-refundable. This includes, but is not limited to, late arrival due to transit delays which are out of Goorin Bros. control. This is due to FedEx currently suspending their delivery guarantee on all expedited shipping options.
*Goorin Bros is not responsible for stolen packages once confirmed delivered. If package theft is a concern to you, you can typically request a hold for pickup directly with the carrier or leave them a note.
We are currently unable to ship to the following -
- PO/APO addresses
- Unapproved commercial mailing centers (UPS Store, FedEx Store, general forwarding centers, etc)
- United States territories *Puerto Rico excluded
For futher assistance email support@goorin.com or submit a request here. Customer Service hours:
- Monday - Friday: 6am - 5pm PT
- Saturday, Sunday: 8am - 3pm PT